Frequently Asked Questions

Shipping and Fulfillment

When will my order ship?

Most orders ship the same or next business day if ordered before 2pm EST. For some items such as custom jerseys or drop ship items, there is additional processing time. There is usually 1 or 2 days additional processing time for orders going to APO/FPO/DPO or US territories.

How do you ship orders?

All orders are shipped via UPS and The United States Postal Service. All orders within the US will have the ability to track to their destination. You will receive a shipping confirmation email containing your UPS or USPS tracking number once your order has shipped.

Do you ship to APO/FPO/DPO?

Yes. The USPS is the only carrier who delivers to these addresses, so all orders will ship via Priority Mail regardless of shipping method chosen.

Do you ship to US TERRITORIES (Puerto Rico, Guam, etc.)?

Yes. We use USPS to ship to US Territories and all orders to these addresses will ship via Priority Mail regardless of shipping method chosen.

International Orders

Do you take international orders?

Yes, we accept international orders. You can change the shipping country during checkout. 

Return Policy

What is your return policy?

Please review our return policy page for complete details on important exclusions and requirements.

Other Questions

How do I update my password?

To update your password, go to the My Account page and enter the new password in the "Password" and "Confirm Password" fields and then click the "Update" button that is located below the Billing Address field.

I have a coupon code but it is not working, what should I do?

Please contact our Customer Service Team and they will able to assist you.

I don’t see a product I want, can you help me find it?

Yes. Please contact our Customer Service Team and we would be happy to assist in finding products, product information or placing an order

I forgot my log in and/or password, what should I do?

Please visit the registration page and click the forgotten password link. If you encounter issues with the forgotten password process, please contact Customer Service.

I am having an issue using the website, who can I talk to?

You can contact our Customer Service Team with any issues you are having with the website, or an order you placed with us. Customer Service representative are available to help you Monday through Friday, 9 AM to 6 PM EST and can be reached by email at

Please do not contact the Team Store at Barclay’s Center with issues about online orders. The staff at the Arena will not be able to help resolve online order issues.

I selected Swag Shop pickup. Where and when do I pick up my order at the Swag Shop?

After placing your order, you will receive an email telling you when your order is ready for pickup. Generally, arena pickup will be ready within 1-3 business days, depending on the team schedules at Barclay's Center. Once you receive an email saying your order is ready for pickup, the following time frames will be available for you to visit the Swag Shop and pick up your order.

Pickup Times:

Game Days: The Swag Shop closes 2 hours prior to the start of all Nets/Islanders games, however you may pick up your order if you have a ticket to the game.

Non Gamedays: The Swag Shop is open from 12pm to 6pm.

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Brooklyn Nets fans, the Brooklyn Nets Official Team Store is your source for the widest assortment of officially licensed merchandise and apparel for men, women and kids! Browse our site for everything you need to support your Nets, including jerseys, t-shirts, hats, outerwear and novelties!

Brooklyn Nets Team Store
Barclays Center

620 Atlantic Avenue
Brooklyn, NY 11217

Online Customer Support


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